Claims Specialist

Wilton RE•Waco, TX

169d•$32,000 - $36,000•Onsite

About The Position

Use your customer service skills to help Texas Life provide our policyholders with a benefit payment when they have experienced the loss of a loved one. You’ll be the main contact when a beneficiary calls our company and will process the claim to completion. Our Claims Specialists provide quality customer service to internal and external customers primarily relating to claims, policy changes, and policy endorsements. This position is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer satisfaction.

Requirements

Ability to maintain good working relationships with customers, home office staff, and agents.
Effective written and verbal communications using different channels (phone, email, etc.)
Ability to maintain confidentiality of files.
Able to use basic office equipment.
Ability to use computer system, including word processing and spreadsheet applications provided by the Company.
Must be able to work at computer for long periods of time and handle large volume of telephone calls.

Nice To Haves

One or more years of work experience in a related field.

Responsibilities

Process claims from acceptance of death notification until payment.
Process policy changes requested by policy owners and complete policy endorsements.
Process mail to include logging, sorting, ordering and distributing.
Process Waiver of Premium/Cost claims.
Maintain a relationship with the customer by understanding and meeting their needs; serve the customer with empathy; and follow up to ensure that customer needs have been met.
Provide back-up for any support functions in the office.
Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.