Claims Specialist

Agricorp • Guelph, ON

8d • CA$73,912 - CA$86,955 • Onsite

About The Position

Agricorp has an opportunity for a Claims Specialist, supporting the farmers of Ontario when they need it most. Claims Specialist is a senior technical expert with experience in claims adjudication and providing subject matter expertise to the Claims team to deliver financial and risk management government programs for Ontario’s agriculture sector. They’re a vital part of the Claims Services team, working alongside customer-oriented professionals in Agricorp’s Program Delivery division, and are responsible for determining program benefits across a suite of different programs.

Requirements

• Post-secondary degree or diploma in business, agricultural sciences, a related field or equivalent experience
• Minimum of 5 years’ related claims adjudication experience, preferably in the financial services or agricultural sectors
• Proven experience in coaching, mentoring or training others
• Demonstrated ability to communicate with diverse groups including clients, agencies, producers and other professionals

Nice To Haves

• Additional training courses in accounting, risk analysis, risk management or financial analysis are an asset
• Professional designation in finance, CIP or FIIC is an asset

Responsibilities

• Adjudicate large and complex cases for all Agricorp programs, adhering to standard operating procedures and complying with applicable government legislation
• Create client files, assess applications for claims against coverage, review data, source incomplete data, research and investigate, make and implement decisions based on Agricorp’s contractual obligations and adjudication principles
• Create and maintain relationships with clients, agencies and producers to affect their positive customer experience
• Act as a subject matter expert by providing support and guidance to the Claims team when dealing with complex or escalated client files
• Make decisions on benefit payments, settlements or claims ineligibility within the dollar limit assigned
• Provide benefit claims approvals on files as required to a prescribed authority level and seek additional approvals where required
• Conduct quality reviews as directed by Team Leader and provide feedback to ensure high standards and consistency
• Ensure proper escalation, stakeholder involvement and communication when issues arise or service standards are not met
• Act as a technical trainer for the functional development of Claims staff and contribute to training materials
• Act as a subject matter expert on projects and in meetings
• Suggest changes to standard operating procedures and performance standards for the Claims unit
• Coach and mentor staff for their professional development

Benefits

• Comprehensive health and dental benefits
• Pension plan
• Paid vacation days and sick leave
• Work-life balance with supportive leaders who respect your time outside of work
• Opportunities for learning and growth, including mentoring, coaching, and support for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree