Claims Specialist - REPO Plus

Allied Solutions•Carmel, IN

12h•Onsite

About The Position

The REPO Plus Claims Specialist is responsible for managing daily new assignments and managing REPO Plus inventories up to and exceeding 400 files. The position will review insurance policies and claim documentation to investigate the potential of coverage on damaged vehicles for a variety of lenders. They will direct all related claim activities including coverage investigations, claim history investigations, estimate and appraisal requests/reviews, as well as the eventual payment or rejection of the REPO Plus claim by an outside insurance carrier (OIC). The position will also be responsible for department training, auditing, mentoring, and workflow/process improvement. They will act as a technical resource within their team as well as the department and provide support for the REPO Plus Claims Supervisor.

Requirements

High School Diploma or GED required
1 – 2 years related experience

Nice To Haves

Associate’s Degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience

Responsibilities

Managing the receipt of new claim assignments and pending inventory.
Initial review of new assignments for potential insurance coverage.
Identifying opportunities for coverage investigation, new claim reporting to carriers, estimate/appraisal creation and review, prior claim history investigation, demand creation and delivery to outside insurance carriers (OICs).
Timely follow up with OICs on payment or rejection of REPO Plus claim files.
Escalation on rejected files as necessary.
Meeting individual QA targets.
Meeting individual Recovery targets.
Providing training as directed by the REPO Plus Claim Supervisor, including new hire, evergreen, and cross-position training.
Acting as an escalation resource within their team for any claim requiring escalation.
Potentially taking on additional pending in situations where an associate leaves the department or as part of an inventory reduction exercise.
Potentially completing Department of Insurance complaints/inquiries.
Completing one-off claim assignments falling outside of the normal REPO Plus workflow or scope.
Providing feedback and assistance for various workflow/process reviews and enhancements, including testing existing workflows for efficiency, assisting in providing discovery and design for new workflows/processes, and providing feedback on current workflows/processes.
Assisting the REPO Plus Claims Supervisor with assignment of work, audit of existing and closed inventory, client communications related to specific claim inquiries, and acting as an additional point of contact for lenders.