Claims Specialist
About The Position
Be customer obsessed and set the highest bar for claims service in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, accuracy, proactivity and positivity. Handle claims arising from travel insurance products. Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad. Provide real-time support related to travel inquiries & emergency events. Collect & monitor travel intelligence information. Interact with travel & medical providers. Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat. Efficiently handle customer complaints with empathy, knowledge and understanding. Complete customer requests in a friendly, professional and timely manner. Work collaboratively across teams and departments to help solve any matter at hand.
Requirements
- 3 years experience in claims processing and/or administrative support roles
- Excellent verbal & written communications skills
- Strong analytical skills & exceptional attention to detail
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Proven experience in claims, assistance or comparable roles
- Local to Richmond, Virginia and able to work in-office at least 3 days per week.
Responsibilities
- Handle claims arising from travel insurance products
- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
- Provide real-time support related to travel inquiries & emergency events.
- Collect & monitor travel intelligence information.
- Interact with travel & medical providers.
- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
- Efficiently handle customer complaints with empathy, knowledge and understanding.
- Complete customer requests in a friendly, professional and timely manner.
- Work collaboratively across teams and departments to help solve any matter at hand.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
