Claims Specialist

Aston Carter•Richmond, VA

8d•$22 - $24•Hybrid

About The Position

Join a fast-growing team transforming the travel industry as a Claims Specialist. In this role, you will help deliver a customer-first, best-in-class claims experience for travelers, ensuring exceptional service during both routine and emergency situations. This position is ideal for someone who is detail-oriented, process-driven, and passionate about providing outstanding customer support. Working in a collaborative and entrepreneurial environment, you'll have the opportunity to make a meaningful impact while continuing to develop your skills and expertise. This position is hybrid and based in Richmond, Virginia.

Requirements

1-3 years of experience in claims processing, insurance, or administrative support.
Strong verbal and written communication skills.
Excellent analytical abilities and attention to detail.
Effective time management and organizational skills.
Previous experience in claims, assistance, or a similar customer-focused role.
Must be local to Richmond, VA and able to work in the office at least three days per week.

Nice To Haves

Medical and/or travel industry experience is a plus.

Responsibilities

Deliver exceptional claims service with a focus on empathy, accuracy, efficiency, and customer satisfaction.
Process and manage travel insurance claims from start to finish.
Respond to incoming calls and digital inquiries from travelers across the U.S. and internationally.
Provide real-time support for travel-related questions and emergency situations.
Collect and monitor travel intelligence and relevant updates.
Communicate with travel, medical, and other service providers as needed.
Manage customer interactions across phone, email, and chat channels.
Resolve customer concerns and complaints professionally and effectively.
Complete customer requests in a timely and courteous manner.
Collaborate cross-functionally to resolve issues and improve customer experiences.