Claims Specialist (Full Time)

OAKLEAF CLINICS INC•Eau Claire, WI

16d•Onsite

About The Position

OakLeaf Clinics – Business Office has an exciting opportunity to join our growing team as a Claims Specialist! OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

Requirements

Possess a thorough understanding of claims management, payer denials and remittance codes
Experience in and extensive knowledge of insurance payer rules
Excellent interpersonal skills and comfortable working in a flexible team environment
Multi-task quickly effectively in a fast-paced environment
Must have excellent verbal and written communication skills
Effective customer relation skills, ability to organize and interpret data

Nice To Haves

Associate’s degree in health information management technology
Previous experience in a clinic setting
2 years medical coding and/or billing experience
RHIT, CCS, CCS-P, CPC, COC credentials
Experience with CPT and ICD-10 coding
Experience working in Epic

Responsibilities

Follow up on unpaid claims, process denials, researching payer trends
Review under and overpayments using clearinghouse to find variances, work claim source rejections, and send payment appeals to insurances
Provide billing expertise to clients about insurance filing requirements and payer trends.
Maintain an approachable and positive attitude when interacting with all levels of personnel in a rapidly changing environment
Receives notices of claim rejections & denials then properly track and resolve issues to ensure claim payments are processed accurately and timely including, sorting, scanning, faxing, and loading records on portals
Perform troubleshooting for billing, coding, payment posting, credentialing and prior authorization errors
Work with Customer Service, Coding, Payment Posting, Credentialing and Prior Authorization departments and clinical staff to identify and resolve issues
Maintain accurate billing analysis reports and communicate implications promptly to the appropriate party
Notify the leadership of late/overdue claims and insurance issues or changes
Answer inquiries about claim denials from patients/insurance and go into detail
Work denials, follow up on outstanding claims, initiate appeals
Work myChart questions
Work on divisional items in work queues specific to claims with no response, denials, missing attachments, etc.
Other duties as assigned
Work a flexible schedule within the clinic or department hours based on clinical demand or need