Claims Specialist

Expeditors•Federal Way, WA

1d•Hybrid

About The Position

This position is available to work from any of the 4 Expeditors CHQ Locations - Lynnwood, Factoria, Seattle, or Federal Way. As a claim specialist you will be assigned a set of claims that will be your individual responsibility to manage from receipt until resolution to the customer. You will investigate claims using our documentation systems and global network. You will work to file claims against responsible parties and will ensure that they pay when they are responsible for losses. You will provide timely and exceptional customer service to external customers and to our internal network. Ideal Candidate profile is someone with a strong analytical ability, sound judgement and a demonstrated ability to handle complexity at a high level. The ideal candidate will view the role as a genuine opportunity to develop and build a career at Expeditors.

Requirements

Two years professional work or related experience
Communication skills including written, phone and presentation
Must be proficient in Excel, PowerPoint and Word
Strong problem solving, organizational and analytical skills
Ability to work productively both individually and in a team environment
Strong and consistent documenting skills
Attention to detail, pro-active, tenacious
Ability to execute consistent follow-up on action items
Ability to manage multiple tasks and projects
Ability to document business process flows
Interpersonal skills to foster collaboration among team members and customer
Pro-active and strong organization and time management skills

Responsibilities

Claim set up and initial claim investigation
Accurately input required data fields
Save required documents into Expeditors documentation system. Documents should include proof of transit, proof of value, proof of loss, proof of resolution, and all customer, claimant, and insurance provider correspondence
Professionally communicate with Expeditors global network and Service Providers to investigate claims for loss or damage.
Use logical reasoning and investigative skills to identify who was responsible for claims for loss or damage
Professionally, and timely file claims with responsible service providers.
Escalating claims to appropriate parties that do not receive timely response or correct resolution
Accurately inputting data and saving documents regarding carrier resolution
Professionally and timely communicate claim resolution to the customer.
Resolve claims within contractual obligations with our customers.
Professionally and accurately collect payment details from customer
Professionally and accurately submit payment to accounting for verification
Ensure the timely payment to customers
Always act with integrity, making decisions that are correct based on the facts
Provide proactive customer support
Exhibit friendly and professional correspondence with both internal and external customers
Maintain complete and accurate electronic files, including documentation of correspondence within company guidelines
Constantly making an effort to build and foster relationships with our clients
Contribute to team meetings and discussions