Claims Specialist

Berkley•Parsippany, NJ

3d•$83,000 - $156,000•Onsite

About The Position

Berkley Luxury Group is seeking a Senior Claims Specialist to join their team in their new Parsippany, NJ office. This role involves managing a wide range of commercial lines casualty claims, focusing on developing and implementing effective resolution strategies while delivering exceptional customer service. The Claims Specialist will ensure high-quality claims handling through investigation, accurate analysis of coverage and liability, precise damage assessment, and resolution of claims, including those in litigation. As a key member of the casualty team, the role also contributes to fostering a culture of accountability, collaboration, continuous learning, and proactive performance improvement, supporting departmental excellence and the overall success of the company.

Requirements

Bachelor's degree or equivalent experience
5+ years of experience handling commercial general liability claims.
Experience managing litigated claims and working with defense counsel.
Proven track record of effective claims resolution and negotiation.
Strong knowledge of claims investigation techniques, liability assessment, and damage evaluation.
Demonstrated expertise in legal processes and litigation management.
Ability to interpret and apply policy language accurately.
Demonstrated critical thinking and sound judgment in analyzing claims.
Advanced analytical abilities to evaluate liability, quantify damages, and determine exposure.
Proven capacity to make prompt, well-reasoned, and evidence-based decisions.
Excellent written, verbal, and presentation communication skills.
Effective communicator with diverse stakeholders, including policyholders, claimants, attorneys, and internal teams.
Strong negotiation skills
Strong organizational skills with attention to detail.
Effectively manages priorities and meets deadlines in a fast-paced environment.
Takes ownership, shows initiative, and approaches problem-solving with a proactive mindset.
Collaborative team player dedicated to achieving shared goals.
Committed to continuous improvement and ongoing professional development.
Supports and upholds the company’s commitment to equal employment opportunity.

Nice To Haves

JD degree a plus

Responsibilities

Conduct thorough investigation and expert analysis of claims facts to determine coverage, liability, and applies appropriate legal concepts to evaluate damages and recommend appropriate course of action.
Analyze and interpret policy language and case law in conjunction with specific loss facts to reach appropriate coverage decisions and write appropriate coverage correspondence in compliance with state statutes and regulations.
Demonstrate a strong sense of urgency in promptly conducting comprehensive claims investigations to assess damages and liability, establish accurate reserves, and actively pursue timely and appropriate resolutions.
Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposures, risk transfer, reserve adjustments, coverage issues, and claim resolution strategies.
Resolve claims through negotiation, mediation, and arbitration with minimal assistance.
Address inquiries from brokers and policyholders and provide superior customer service.
Attend and participate in industry related conferences, seminars, and webinars and demonstrating a personal commitment to professional development.
Ensure claims handling compliance and alignment with insurance regulations and Company policies.
May participate in projects and other corporate initiatives such as audits, task forces, focus groups, etc.
Other duties as required.