Claims specialist
About The Position
Build the future with us Are you driven by helping people navigate important life moments and eager to contribute to a company that helps clients feel confident and secure about their future? As a Claims Specialist, you will play a key role in supporting beneficiaries, policyholders, agents, and funeral homes by ensuring claims are set up accurately, processed efficiently, and handled with empathy and professionalism. This position is a great opportunity to showcase your customer service, communication, and problem‑solving skills while growing within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
Requirements
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong research and problem-solving abilities
- Ability to stay organized and prioritize effectively
- 1+ years of customer service or administrative experience (life claims experience preferred but not required)
- Can type 35+ WPM and learn new software systems quickly
- Beginner, intermediate, or advanced level of English proficiency, as the role involves communicating with customers, agents, and internal teams on a regular basis.
- Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Nice To Haves
- Life claims experience
Responsibilities
- Communicate with customers through inbound/outbound calls, written correspondence, and email to support new and existing claims.
- Open new claims within established guidelines, including verifying in‑force coverage and gathering required documentation.
- Explain policy coverage clearly and provide accurate information to beneficiaries and policyholders.
- Research policy contracts to resolve questions and issues.
- Determine when requests should be escalated to other departments or management.
- Prepare letters and update the claims system for newly reported claims.
- Provide follow‑up on outstanding requirements for pending claims.
- Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.
- Maintain familiarity with company products, policies, and internal resources.
- Assist with incoming calls and overflow work for various Claims functions.
- Participate in special projects and assignments as needed.
- Conduct business ethically and in compliance with all laws, regulations, and contractual obligations.
Benefits
- Flexible Health, Dental and Vision insurance
- 401(k) + company match
- PTO plan
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
- Company-Paid Health Advocate Benefit
- Wellness Allowance
- Generous Paid Time Off Plan and Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
