Claims Specialist, Large Loss – Property (Commercial Lines)
About The Position
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. We’re looking for a Large Loss Claims Specialist, Commercial Lines for our growing team! This position covers all of Quebec and involves travel throughout the province. It is entirely remote, with no requirement to be in the office.
Requirements
- Claims adjuster licence.
- Five years of experience as a field adjuster, Commercial Lines.
- Strong computer skills.
- Bilingualism (English-French) – Need to interact on a regular basis with English-speaking clients and colleagues across the country
Nice To Haves
- Chartered Insurance Professional (CIP) designation, an asset.
Responsibilities
- Listen to customers, clearly explain the claims process, answer their questions and provide service that goes beyond their expectations.
- Analyze customers’ insurance coverages and clearly explain the protections they have in relation to their claim.
- Gather information about the circumstances of the loss from policyholders, third parties and other stakeholders to determine the circumstances, causes and admissibility of claims.
- Assess the potential liability of the insured and third parties, based on relevant and well-substantiated investigation findings.
- Anticipate recoveries and direct the investigation accordingly.
- Actively collaborate with various related claims and underwriting departments, as well as outside specialists.
- Communicate effectively with customers to keep them informed of developments.
- Thoroughly document customer files and record relevant information in accordance with the company’s standards and guidelines.
- Ensure the sound management of expenses and eternal costs.
- Actively handle calls during catastrophes and periods of abnormally high call volume, as needed.
- Stay in the know about insurance products, as well as investigation techniques and services.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Defined benefit pension plan offering guaranteed income for life.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
