Claims Specialist Bodily Injury-Hybrid

Great American Insurance Group•Richfield, MA

4d•$90,000 - $95,000•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer in the nation, offering risk financing solutions in all 50 states. They provide traditional insurance and alternative risk transfer programs, including group captive programs for niche markets. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are committed to creating an inclusive workplace where employees feel empowered and can perform at their best. This position is not eligible for employment visa sponsorship. National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry since 1989, focusing on niche expertise in product design, loss control, and claim services. The company is looking for a Bodily Injury Claims Specialist to join their team. The role offers a hybrid work arrangement, with employees expected to be in the Richfield, OH office four days a week, or fully remote from the USA if not local. The company culture emphasizes connection, shared learning, and strong relationships. Core in-office days are Tuesday-Thursday, with the fourth day determined by business needs.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 9 years of experience in property and casualty claims handling.
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge.
Demonstrates excellent analytical, negotiation, and problem-solving skills.
Maintains strong knowledge of insurance policies, coverage, and claims handling procedures.
Maintains knowledge of industry laws and regulations.
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Viewed as a senior resource within the Claims department and/or organization.

Nice To Haves

Litigated Bodily Injury Claims Experience

Responsibilities

Manages a large inventory of complex claims to evaluate compensability/liability.
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages.
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.