Claims Service Specialist

Marsh McLennan•Broomfield, CO

6d•Hybrid

About The Position

We are seeking a talented individual to join our team at ICAT, a Marsh business, as a Claims Service Specialist. This role will be based in Broomfield, CO, or can be performed remotely nationwide. The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution.

Requirements

3+ years of experience with low to moderate complexity in property and auto claims.
Nationwide adjuster’s license, or willingness and ability to obtain one within 90 days of hire.
Strong understanding of insurance coverage and claims processes.
Excellent communication skills, both written and verbal.
Ability to assess financial exposure and set appropriate reserves.

Nice To Haves

Experience with low to moderate complexity in liability or flood claims.
Familiarity with legal standards and company policies related to claims.
Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment.

Responsibilities

Receive and acknowledge new claims, assessing coverage and communicating findings to brokers and insureds.
Determine claim liabilities, value, and service provider fees, setting reserves with low to moderate financial authority in accordance with company and legal standards.
Appoint and direct appropriate service partners to defend insured parties and quantify liability and damages.
Assess the financial exposure of insureds and set reserves accordingly, obtaining necessary reserving, settlement, and payment authority.
Notify insurers when a claim exceeds specific criteria to keep them informed of potentially high-concern claims and develop final reports summarizing the lifecycle of each claim.