Claims Service Specialist I

Arbella Insurance Group•Wakefield, MA

8d•$49,010 - $51,008•Onsite

About The Position

Under close supervision, investigate and dispose of first and third party claims. Settlement authority up to $8,000.00 and expense authority up to $800.00. Key Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout. Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system. Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system. Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level. Will keep management informed of activities and problems with in assigned area of responsibility. Pursues subrogation and may arrange for salvage to obtain the maximum recovery. Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim. Maintain claim files and document claim file activities in accordance with established procedures. Will successfully complete all required in-house training Performs other related duties as required or requested. Manage and track all claims referred to Subrogation counsel. Daily navigation and management of E-Subro Hub Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Requirements

Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement.

Responsibilities

Investigate and dispose of first and third party claims.
Contact insureds, claimants, and witnesses.
Input and retrieve information using the automated claims system.
Request checks, form letters, and other correspondence through the automated claim system.
Evaluate case facts determining coverage, liability, and reserves.
Report on settlement.
Maintain an effective reminder system.
Negotiate settlements with individuals, attorneys, and other insurance carriers.
Keep management informed of activities and problems.
Pursue subrogation and arrange for salvage.
Provide information to all interested parties regarding claim status.
Maintain claim files and document claim file activities.
Successfully complete all required in-house training.
Manage and track all claims referred to Subrogation counsel.
Daily navigation and management of E-Subro Hub.
Prepare well written contentions for arbitration filings.