Claims Service Representative

Farm Bureau Financial Services•Manhattan, KS

3d•Hybrid

About The Position

Farm Bureau Financial Services is seeking a Claims Service Representative who thrives in a multi-tasking environment and possesses strong organization skills, initiative, a positive attitude, a customer service mindset, and excellent time management. This role involves reviewing, investigating, evaluating, negotiating, and settling assigned multi-line insurance claims that do not require field investigation. The representative will investigate loss facts, interpret policies, determine coverage and liability, and assess the value of lost property while setting reasonable reserves. Detailed and organized running notes, written reports, and documentation are required. Maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others is essential.

Requirements

High school diploma or equivalent plus 1+ years of relevant experience.
Exceptional customer service skills, including strong verbal and written communication skills.
Excellent phone skills required as approximately 50% of time will be spent on the phone.
High attention to detail and strong organizational skills.
Advanced computer skills are required in order to quickly learn our multiple systems.
Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS.
Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Associates degree or equivalent preferred.
Insurance experience (specifically claims or underwriting experience) is preferred.
Agriculture background/knowledge is helpful.
Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.).

Responsibilities

Review, investigate, evaluate, negotiate, and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable.
Determine the value of lost property and assist in setting reasonable reserves.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.