Claims Service Representative (Bilingual)
About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. We are looking for employees who value diversity, community, and people, and offer flexibility to achieve work/life balance. Working with our team, you will have the opportunity to benefit from real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience. Allstate Canada Group has policies and practices that provide workplace accommodations. Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise. The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.
Requirements
- At least 1 year of customer service experience
- 1 year of experience in an auto/home claims adjuster position
- Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French.
- Skilled in providing exceptional customer service
- Able to work under pressure and high volumes completing tasks efficiently
- Un an d’expérience en service à la clientèle
- Un an d’expérience dans un poste d’expert ou d’experte en sinistres auto/habitation
- Compétences en communication orale et verbale, multilingue de préférence
- Habiletés en prestation d’un service à la clientèle exceptionnel
- Capacité à gérer efficacement la pression et des charges importantes de travail
Nice To Haves
- Multilingualism is preferred
Responsibilities
- May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Traiter tous les appels de premier avis de sinistre (PAS) auto et habitation
- Répondre aux questions des clients auto et habitation reçues par téléphone, en exerçant un pouvoir décisionnel sur les réclamations
- Fournir un service exceptionnel aux clients selon les normes de qualité prévues et celles du service de réclamation
- Faire preuve d’empathie et de bienveillance envers les clients
- Obtenir tous les renseignements relatifs aux sinistres et les consigner de manière appropriée
- Expliquer les prochaines étapes du processus de réclamation et les prochaines étapes aux clients
- Déterminer la méthode d’inspection appropriée et les services d’urgence nécessaires, au besoin
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal days
- Tuition Reimbursement
- Working within the community and giving back
- La flexibilité des modalités de travail
- Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services)
- Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile)
- Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux
- Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur
- Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être
- Un Jour de réflexion personnelle
- Le remboursement de droits de scolarité
- Une implication dans la vie communautaire
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
