Claims Customer Service Representative

FCCI•Sarasota, FL

4d•Hybrid

About The Position

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you! Currently seeking a Claims Customer Service Representative to obtain claim-related factual information from agents, policyholders and claimants in order to complete the Notice of Loss documents for all lines of business. The representative is also responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing all other company related calls to the appropriate personnel and some administrative tasks to support the department. This role requires the ability to prioritize and multi-task in a fast-paced environment. The position will be a hybrid position working in our Sarasota, FL office.

Requirements

Ability to prioritize and multi-task in a fast-paced environment.

Nice To Haves

Dedicated team player
Thrives in a diverse, innovative and upbeat culture
Strong team working skills
Technical excellence
Desire for continuous learning
Compassion and respect for others

Responsibilities

Obtain claim-related factual information from agents, policyholders and claimants to complete the Notice of Loss documents for all lines of business.
Handle all new claims and correspondence for all regions and all lines of business.
Answer claim and provider inquiries.
Route all other company related calls to the appropriate personnel.
Perform administrative tasks to support the department.