Claims Service Assistant II - Hybrid

Arbella Insurance Group • Bridgewater, MA

7d • Hybrid

About The Position

Arbella is seeking a Claims Service Assistant II to join their team. This role is hybrid and focuses on providing exceptional customer service to customers experiencing glass loss claims. The Claims Service Assistant acts as an advocate for customers, guiding them through the claims process and supporting the Glass Claim team. This position also provides general support to the Claim department. No prior insurance experience is necessary, as training will be provided for those with strong customer service and communication skills.

Requirements

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Sound MS Office skills and able to work in an organized manner
• Highly effective time management skills
• Strong attention to detail, accuracy and impeccable organization
• A passion for helping other

Responsibilities

• Handle telephone calls using good customer service skills.
• Manage walk-ins/public assistance.
• Assist with Surcharge Docket Administration and Total Loss Administration.
• Aid the Glass Department in glass claim facts, determining coverage, and accurately establishing and resolving each claim.
• Open incoming mail and prepare batches for scanning into an electronic system and then index to correct claim.
• Order and stock supplies for the office at request.
• File any special handling documents or media materials as required.
• Establish claims in an electronic system utilizing various sources in the computer system to obtain required information; and, assign appraisal according to established guidelines.
• Produce a variety of reports, spreadsheets, and/or email for daily and monthly data.
• Performs other related work as required or requested.

Benefits

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed