Claims Resolution Specialist

C&S Wholesale Grocers•Windsor Locks, CT

1d•Onsite

About The Position

The Claims Resolution Specialist investigates customer shortage claims based on requests from customer locations. The position researches claims to help reduce shrink exposure for C&S and its customers. Reporting directly to the Claims Manager, the Specialist gathers documentation for customer shortage requests and ensures pending claims are researched and processed within agreed-upon time frames. Research may involve video surveillance, telephone interviews with store management, and coordination with multiple departments. The role also provides documentation packets to warehouse supervision for employee training or corrective action. This is an office-based position at 500 North Street, Windsor Locks, Connecticut, with a Monday through Friday schedule of 7:00 a.m. to 3:30 p.m. The position requires no travel. Pay is $19.28 per hour. C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply, serving customers across the United States.

Requirements

1–2 years of relevant experience.
Knowledge of warehouse operations.
Knowledge of C&S warehouse and office system applications.
High school diploma or General Equivalency Diploma.

Responsibilities

Investigate customer shortage claims based on requests from customer locations.
Recover and gather documentation related to customer shortage requests.
Research and process pending claims within agreed-upon time frames.
Use video surveillance as a research tool.
Conduct telephone interviews with store management.
Provide documentation packets to warehouse supervision for employee training or corrective action.
Interface with multiple departments to support investigations.