Claims Resolution Specialist
About The Position
The Claims Resolution Specialist researches customer shortage claims based on calls received from customer locations. The investigations help reduce shrink exposure for C&S and its customers. The role reports directly to the Claims Manager and conducts detailed investigations by recovering documentation related to customer shortage requests, ensuring pending claims are researched and processed within agreed-upon time frames. Video surveillance is used as a research tool. The position is based at 500 North Street, Windsor Locks, Connecticut, and is scheduled Monday through Friday, 7:00 AM to 3:30 PM. Travel is not required. The work environment is an office with a temperature of 65°F to 75°F.
Requirements
- 1–2 years of relevant experience.
- Knowledge of warehouse operations.
- Knowledge of C&S warehouse and office system applications.
- High school diploma or General Equivalency Diploma.
Responsibilities
- Investigate customer shortage claims and recover relevant documentation.
- Research and process pending claims within agreed-upon time frames.
- Use video surveillance as a research tool.
- Conduct telephone interviews with store management.
- Provide documentation packets to warehouse supervision for employee training or corrective action.
- Interface with multiple departments to support investigations.
Benefits
- Paid training
- Weekly pay
- Medical insurance
- Dental insurance
- Vision insurance
- Company-matched 401(k)
- PTO
- Holiday pay
- In certain locations, $100 toward the purchase of safety shoes
- Career progression opportunities
- Tuition reimbursement
- Employee health and wellness program
- Employee discounts and purchasing programs
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
