Entry Level Work From Home Claims Adjuster
About The Position
Claims Resolution Specialists (CRS) at Elephant are often the first point of contact for our customers after an accident. These claims adjusters provide excellent customer service while assisting customers through the claims process. These adjusters evaluate low complexity auto insurance claims to determine whether Elephant can pay for the claims and, if so, how much will be paid. These adjusters are essential to our customers’ satisfaction and must be passionate about customer service. This role offers a unique opportunity for professional development as Elephant is a growing company that encourages internal promotions and growth.
Requirements
- Able to sit at a desk and work on a computer for 8-hour workdays with breaks and lunchtime provided
- Ability to be on the phone for 8-hour workdays
- Manual dexterity to type on computer
- High school diploma or equivalent
- Ability to multi-task, organize, and work efficiently
- Basic math, computer, and typing skills
- Demonstrated communication skills and ability to resolve conflicts
- Attention to detail and analytical skills
- Talent for investigation and research
- Ability to work on a computer for a full workday.
- Ability to type on a keyboard.
- Ability to sit at a desk for a full workday.
Nice To Haves
- Prior work from home experience
- 2 – 4 years of customer service or claims experience
- Experience with Microsoft Office programs such as Word, Excel, and Outlook
Responsibilities
- Receive and document new claims via inbound calls and vendor notices of loss.
- Conduct basic coverage and liability investigations including recorded statements from insureds, claimants, and witnesses.
- Request and review police reports, photos, and supporting documentation to determine facts of loss.
- Assess liability and communicate determinations to all involved parties.
- Arrange vehicle estimates, coordinate repairs, and manage the rental process for customers.
- Issue payments within delegated authority limits.
- Escalate complex coverage or liability questions to more experienced adjusters or team managers.
- Assist in catastrophe response situations as needed.
Benefits
- 22 days of paid time off each year plus an additional day each year after that
- 401(k) match
- Health savings account (HSA) option with the choice of three medical plans
- Dental, vision, legal and disability coverage
- Gym membership reimbursement and athletic event reimbursement
- Local discounts with various restaurants, gyms and other companies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
