Claims Resolution Adjuster

Allstate•USA - FL (Remote), FL

1d•$47,500 - $70,375•Remote

About The Position

The Claims Resolution Adjuster will primarily be responsible for the liability investigation and ultimate decisions, identifying injured parties beyond who is listed at FNOL (First Notice of Loss), and recognizing impactful risk potential on claim files. They will be responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general. The Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process. Candidates for this role must reside in either the Eastern (EST) or Central (CST) time zone. This position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico. This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States within one of the listed time zones above.

Requirements

2+ years Claims experience, specifically Casualty Bodily Injury claims background.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.
Must reside in either the Eastern (EST) or Central (CST) time zone.
Must not be a resident of California, Washington, Alaska, Hawaii, or Puerto Rico.

Nice To Haves

Claims investigation and negotiation experience is preferred.
Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus.

Responsibilities

Liability investigation and ultimate decisions
Identifying injured parties beyond who is listed at FNOL (First Notice of Loss)
Recognizing impactful risk potential on claim files
Supporting the claimant throughout the vehicle restoration process
Providing feedback on the Auto process in general
Investigating casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporating tactics in handling challenging and complex situations.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Protecting the company financially by executing policies along policy agreements, and keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as work on each claim.

Benefits

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
Connectivity reimbursement of $80 per month to offset some of the cost of internet.
Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.