EST - Remote

Allstate•USA - AZ (Remote), AZ

3d•$21 - $33•Remote

About The Position

The Claims Resolution Adjuster investigates automobile accidents involving bodily injury, assessing coverage, liability, and damages while providing customer service through phone calls, email, and text messages. The role negotiates fair injury settlements with customers, vendors, third-party carriers, and claimants using available claim platforms and tools. The position focuses on liability investigations and decisions, identifying injured parties not listed at First Notice of Loss, recognizing risk potential in claim files, and supporting claimants through vehicle restoration. The adjuster works closely with Casualty Adjusters throughout the claims process and provides feedback on the Auto process. The role is remote and home-based within the United States, except for residents of California, Washington, Alaska, Hawaii, or Puerto Rico. The schedule is an eight-hour shift, Monday through Friday, 8:00 a.m. to 4:30 p.m., with potential Saturday duty rotation. Employees working from home must have a private, dedicated workspace, appropriate work surface and seating, and internet with minimum speeds of 50 MB down and 5 MB up. Allstate provides the work technology bundle and an $80 monthly connectivity reimbursement. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire.

Requirements

At least 2 years of claims experience, specifically with a Casualty Bodily Injury claims background.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Ability to work from a private, dedicated home workspace free from distractions, with appropriate work surface and seating.
Reliable home internet with minimum bandwidth of 50 MB download and 5 MB upload.
Obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area; licensing includes an additional background check.
Submit to a background investigation.
Must work from a home location in the United States; the position is unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

Nice To Haves

Claims investigation and negotiation experience.
Experience with liability investigations, investigating coverage, PD coverage, setting MOI, rental, and resolving liability.
Applicable active licenses for the role, which may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

Investigate automobile accidents involving bodily injury, including assessing coverage, liability, and damages.
Conduct liability investigations and make ultimate liability decisions.
Identify injured parties who were not listed at First Notice of Loss and recognize impactful risk potential on claim files.
Support claimants throughout the vehicle restoration process and provide feedback on the Auto process.
Communicate with customers by phone, email, text, and sometimes video chat, adapting communication to customer preferences and keeping them updated.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use critical thinking and multiple tools, including estimate tools, job aids, and settlement platforms, to resolve claims.
Document claim work accurately and promptly in the claims system and follow policy agreements.
Work hand-in-hand with Casualty Adjusters throughout the claims process.
Attend online meetings and trainings with camera on and maintain regular, predictable attendance.

Benefits

Benefits package from Day 1, including time off, healthcare, and retirement.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401K/pension.
Education reimbursement.
Comprehensive benefits and programs to help balance work with other aspects of life.
Technology bundle for remote work, including laptop, monitors, headset, keyboard, and mouse.
$80 monthly connectivity reimbursement.
Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to eligibility.