Claims Representative

Athene • West Des Moines, IA

1d

About The Position

A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.

Requirements

• 1+ years of work experience required
• Ability to navigate multiple computer systems with minimal assistance required
• Demonstrated interpersonal skills, including effective verbal and written communications.

Nice To Haves

• experience with annuities is strongly preferred
• Understanding of annuity and financial services regulations preferred

Responsibilities

• Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
• Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
• Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.
• Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.
• Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed