Claims Representative Total Loss

Sentry Insurance Agency•Nashville, TN

1d•Hybrid

About The Position

Investigate and settle total loss, loss-of-use, towing, and storage claims with speed and accuracy, negotiating fair outcomes and thoroughly documenting every step. Personal Auto Claims will be handled in Central and Western time zones. Associate is expected to follow the hybrid work model out of Nashville, TN; Davenport, IA; or Stevens Point, WI.

Requirements

Bachelors Degree or equivalent work experience
Hands-on experience with auto repair is preferred
Strong written and verbal communication skills strongly preferred
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge highly beneficial
Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred

Responsibilities

Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles.
Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair / total loss decisions that adhere to state specific thresholds.
Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles.
Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees.
Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits.
Explain procedures and denials to claimants where coverage does not exist.
Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations.
Document all decisions, correspondence, reports, and discussions that occur during the claim handling process.
Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses.
Obtain and maintain state adjuster and appraiser licensing as required.

Benefits

Hybrid work model
In-office workspace and materials for home office
Equipment for home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program