Total Loss Representative (Claims Adjuster)

FBL Financial Group, Inc.•Lincoln, NE

1d•Onsite

About The Position

Farm Bureau Financial Services is dedicated to protecting client/members' families, homes, cars, and other property, operating with core values of integrity, teamwork, passion, service, leadership, and accountability. With over 80 years of commitment, the company aims to safeguard livelihoods and foster an environment where employees can thrive. As a Total Loss Representative, you will assist individuals who have experienced a total loss of their vehicle. Your responsibilities include evaluating, negotiating, and settling assigned auto total loss claims with client/members and claimants. This role requires adherence to the total loss settlement process, monitoring rental costs, and close collaboration with appraisers, rental facilities, body shops, and salvage vendors. You will also be responsible for maintaining an effective diary system, managing file inventory, and ensuring compliance with company and state rules and regulations.

Requirements

Experience with material damage claims including but not limited to auto, boats, motorcycles, and recreational equipment
College degree or equivalent required
High attention to detail
Service-oriented attitude
Excellent oral and written communication
Possesses strong interpersonal and organizational skills and analytical ability
Must be PC literate and able to effectively use our systems
Ability to work from our office located in Lincoln, Nebraska

Nice To Haves

Familiarity with Outlook, Microsoft Word, and Excel

Responsibilities

Evaluate, negotiate and settle assigned auto total loss claims with client/members and claimants
Follow the total loss settlement process
Monitor rental costs by working closely with appraisers, rental facilities, body shops, and salvage vendors
Maintain an effective diary system
Manage file inventory
Adhere to company and state rules and regulations