Claims Representative – Auto Physical Damage - 18 Month Contract

MutualONE • West Perth, ON

5d • Hybrid

About The Position

MutualONE is seeking an experienced Claims Representative – Auto Physical Damage to join their claims team. The successful candidate will be a self-starter, detail-oriented problem solver with strong communication skills and a member-first mindset. This role reports to the Manager of Claims Services.

Requirements

• Post-secondary certificate or equivalent (Business or Insurance program preferred)
• Minimum of 1 year of related experience in auto physical damage claims
• Ongoing commitment to education and learning
• Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.
• Successful candidates must be able to pass a comprehensive background check
• Completion of a Criminal Record Check will be required

Nice To Haves

• CIP (Chartered Insurance Professional) or progress towards same considered an asset
• Excellent time management and organizational skills with an appropriate sense of urgency and responsiveness
• Proactive and positive approach to customer service
• Ability to manage multiple cases simultaneously
• Experience working with body shops, appraisers, and third-party adjusters
• Familiarity with salvage, subrogation, and reinsurance practices
• High level of integrity and excellent work ethic; takes full accountability for own work

Responsibilities

• Investigating and settling first-party automobile claims through collaboration with members, sales force, appraisers, vendors and third-party adjusters
• Analyze auto physical damage claims, including liability, salvage and subrogation exposures
• Determine scope of damage, review and evaluate estimates and appraisals
• Negotiate settlements
• Review and interpret policy wordings
• Maintain detailed file records and accurate reserves
• Process claims payments within your authority level

Benefits

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees