Claims & Quality Specialist

Tarkett•Middlefield, OH

3d•Onsite

About The Position

The Quality Assurance & Claims Coordinator supports day-to-day quality operations at the Middlefield plant. This position is well-suited for a candidate with hands-on production experience who is ready to step into a quality support role. The Coordinator assists with incoming inspection, in-process quality checks, color measurement, and claims review. Strong computer skills and attention to detail are essential. This role works closely with the Senior Quality Manager and production leadership to ensure product meets established standards before it reaches the customer.

Requirements

High school diploma or equivalent
2+ years of experience in a manufacturing environment; rubber tile, flooring, or plastics preferred
Hands-on familiarity with production processes — tile press operator experience is a strong plus
Computer proficiency: comfortable with Excel, Microsoft Forms, CRM data entry, and iPad-based tools
Ability to read and follow written work instructions and quality procedures
Detail-oriented; understands that incomplete data is the same as no data
Reliable, self-sufficient, and willing to ask questions when something is unclear

Nice To Haves

Experience with spectrophotometer operation or color measurement in a production setting
Familiarity with OnColor or similar color management software
Exposure to ISO 9001 or other formal quality management systems
Prior quality technician or quality inspector experience
ASTM testing experience (F1344, F1861, or similar)

Responsibilities

Review claims submitted to the CRM system; verify accuracy and completeness of intake data and identify any missing information needed for investigation
Gather supporting documentation for open claims: production records, inspection data, photos, and batch information
Photograph returned product; upload and organize image files per claims procedure
Assist the Quality Manager with claim investigation by pulling relevant production data and lab records
Track claim status and flag items approaching response deadlines
Complete Microsoft Forms submissions tied to claims workflow; verify confirmation emails and SharePoint records are generated correctly
Perform incoming inspection checks on raw materials; record results in the incoming inspection record
Conduct in-process quality checks on the production floor per established work instructions
Document nonconforming product findings; apply hold tags and notify supervisor per procedure
Assist with Layered Process Audits (LPAs) on the production floor; record audit findings and support corrective action follow-up to drive continual improvement
Operate spectrophotometer to measure color on finished tile; record readings and compare against standard
Use OnColor software to evaluate color data, flag out-of-tolerance results, and generate shade reports
Support shade-related claim investigations by pulling production color records and correlating with complaint details
Maintain spectrophotometer per calibration schedule; escalate instrument issues to Quality Manager
Assist with physical testing per ASTM procedures and work instructions
Record test results completely and per schedule
Support calibration recall coordination: pull instruments due for service, update logs, and track return
Maintain a clean, organized environment
Periodically serve as a backup to lab personnel in the event of call-offs, PTO or other scheduled needs
Enter quality data into Excel logs and SharePoint-based tracking tools
Complete Microsoft Forms submissions for quality events and inspections
Use iPad for floor-based data entry and photo capture
Follow document control procedures; never use or distribute superseded documents