Claims Quality Management Specialist (12 month Temporary)
About The Position
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Claims Quality Management Specialist, you will plan, prioritize and perform quality observations, review claims, assess performance, identify trends and deliver feedback and coaching to Claims leaders for National Accident Benefits claims. You will lead quality training sessions to ensure consistency in the application of claims handling standards, client service and quality management.
Requirements
- You have 5 years of experience in accident benefits claims handling.
- You have completed post-secondary education in a related discipline.
- You have or are working towards the Fellow Chartered Insurance Professional (FCIP) designation or have the Chartered Insurance Professional (CIP) designation and are pursuing further development.
- You have expert knowledge of claims handling and an excellent understanding of the application of client service principles.
- You have superior knowledge and application of the client service principles, insurance policy wordings, legislation, regulations and construction practices, as applicable to the claims discipline.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
Nice To Haves
- French is an asset.
Responsibilities
- Performing quality reviews on service and intermediate claims to understand and inform achievement of quality management key performance indicators (KPIs).
- Participating in the preparation of reports on department KPIs, including recommendations to address areas of improvement.
- Conducting quality management reviews for Claims leaders with a focus on consistency in application of behaviours based skill sets and claims handling outcomes across the department.
- Partnering with Learning colleagues to design, deliver and facilitate calibration workshops and training to address quality improvement trends.
- Delivering timely feedback and coaching to support mastery and autonomy in quality management, compliance and legislative reviews.
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
