French Bilingual, Claims Quality Assurance Analyst
About The Position
Trupanion is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Québec, Canada. This position is responsible for supporting the quality, accuracy, and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records, claim forms, invoices, and related documentation, this role helps ensure eligible and ineligible claim outcomes align with Trupanion policies and quality standards. Additionally, this position supports claim audits, payment validation reviews, problem-solving initiatives, and recommendations that contribute to operational excellence and continuous improvement. At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada.
Requirements
- Bilingual in French and English
- Damage Insurance Claims Adjuster License (Personal Lines) in Québec
- Minimum of two years of experience adjudicating damage insurance claims
- One or more years of experience providing customer service over the phone
- Strong desire to contribute within an evolving team environment with shared performance goals
- A problem-solver who approaches challenges with curiosity, creativity, and flexibility
- Highly adaptable to change, with the ability to thrive in a rapidly scaling organization
- Proficiency with technology, including Microsoft Office applications, web-based applications, and PC platforms
- Desire to collaborate, learn, and support a variety of processes over time
- Strong written and verbal communication skills in both English and French
- Ability to adapt quickly to evolving processes and protocols with immediate implementation
- Commitment to providing exceptional customer service to customers and partners across the business
- Flexibility to adjust schedules based on department needs
Nice To Haves
- Experience adjudicating pet medical insurance claims or working in a veterinary clinic
Responsibilities
- Review medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with Trupanion policies, including complex claim situations
- Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics
- Assist with the design, preparation, review, and tracking of claim payment verification audits
- Support internal and external audits of Trupanion products
- Identify trends and opportunities for process improvement across Claims operations
- Translate and transcribe medical records and client or third-party communications between French and English
- Maintain a high level of accuracy, productivity, adaptability, and collaboration within a fast-paced and evolving environment
Benefits
- Employer-paid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off
- 11 paid float holidays
- Five weeks, paid, sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
