Claims Property Field Representative (Cleveland, OH)

Grange Insurance•Cleveland, OH

18h•Hybrid

About The Position

This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.

Requirements

High school diploma or equivalent education plus 3 years related experience preferred.
Bachelor's degree in related field preferred.
Must possess ability to work independently in a remote setting with strong communication, time management and organization skills.
Proficient with personal computer and app technology.
Demonstrated ability to interact with customers and agents in a professional manner.
Valid driver's license and good driving record required.
Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces.
State specific adjusters’ license may be required.

Responsibilities

Handles Commercial and Personal Lines claims.
Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including working with SIU and Subrogation partners.
Creates a high level of policyholder satisfaction by complying with established service standards.
Investigates and evaluates onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
Works with and may coordinate vendor services such as contractors, emergency repair, cleaning services and experts.
Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
Responds to inquiries from policyholders, agents, internal partners and others.
Contributes to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibits accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
Mentors members of Inside Property Team.
Operates and maintains company vehicle.