Claims Property Senior Field Representative (Cleveland, OH)- remote

Grange Insurance Careers•Cleveland, OH

1d•Hybrid

About The Position

This position is responsible for investigating, evaluating, and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling. The role involves handling moderate to large complexity Personal and Commercial Lines Claims, including large losses with oversight, and being an active member of the mid-level large loss team. The representative will perform onsite and virtual inspections, resolve coverage and damage issues, prepare estimates of repair, and document all claim activity. The role also involves creating high policyholder satisfaction, coordinating vendor services, serving as a technical subject matter expert, identifying trends, and participating in catastrophe response.

Requirements

High school diploma or equivalent education.
Must possess ability to work independently in a remote setting with strong communication, time management and organization skills.
Proficient with personal computer and app technology.
Demonstrated ability to interact with customers and agents in a professional manner.
Valid driver's license and good driving record required.
Lifting requirement of 40-50 pounds.
Ability to climb up on roofs and work in confined spaces.
State specific adjusters’ license may be required.
Must be located in the Cleveland, OH or surrounding area.

Nice To Haves

3-5 years claim experience.
Bachelor's degree in related field.

Responsibilities

Handles moderate to large complexity Personal and Commercial Lines Claims.
Ability to handle large losses with oversight as dictated by workloads.
An active member of the mid-level large loss team.
Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly.
Create a high level of policyholder satisfaction by complying with established service standards.
Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts.
Creates alignment regarding policy and procedures across vendors for handling losses.
Serves as a technical subject matter expert for the department.
Proactively works with leadership to leverage subject matter expertise in a manner to support line of business initiatives.
Identify trends and share best practices across group and within line of business.
Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
Responds to inquiries from policyholders, agents, internal partners and others.
Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude.
Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
Assist leadership with the technical evaluation during candidate selection processes.
Serves as mentor to members of Claims team.
Operates and maintains company vehicle.