Claims Processor

Texas Municipal League Intergovernmental Risk Pool • Austin, TX

2d • Onsite

About The Position

This position is responsible for reviewing and processing assigned auto claims by evaluating liability, determining whether to issue payments or deny claims, and providing customer service to the Pool’s Members and the community. The position involves handling a variety of tasks related to auto claims and ensuring timely and accurate claim resolution.

Requirements

• High School diploma or equivalent
• 2 Years of Experience in Claims Property/Casualty
• Ability to obtain Claims Property/Casualty License within twelve (12) months of hire
• Experience in the Property and Casualty Insurance Industry
• Proficiency in MS Word
• Proficiency in MS Excel
• Proficiency in MS Outlook

Nice To Haves

• Experience in Guidewire

Responsibilities

• Ensures accurate decisions are made regarding claim handling, including settlement or denial, and confirms proper claim setup.
• Handles Member vehicle total loss evaluations, settlements, and salvage recoveries.
• Maintains regular communication with members and claimants, engaging in frequent phone interactions with all involved parties.
• Assists Auto Adjusters in obtaining letters of guarantee from lien holders.
• Coordinates rental vehicles for claimants, ensuring timely repair completion and rental vehicle return.
• Reviews and approves invoices from independent adjusters.
• Handles fixed property claims, determining whether to settle or deny claims.
• Supports the handling of GAP coverage claims related to workers' compensation claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED