Claims Processing Associate Sr-Life Health

COUNTRY Financial•Bloomington, IL

19h•Hybrid

About The Position

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. Answers phone calls from financial representatives, beneficiaries, attorneys and funeral homes and provide accurate information regarding claim requirements and amounts payable. Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet. Assign work to Life Examiners. Working various reports to determine eligibility requests and finalize claims. How does this role make an impact? - Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims. - Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments. - Processes incoming mail for new and pending claims. - Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports. - Follows up letters for Surrender Receipts and closing claims when received. - Sends correspondence of life insurance search requests.

Requirements

High school diploma or GED
At least 2 years of customer service experience
Communication skills to communicate with internal and external parties regarding claim needs.

Nice To Haves

Expert system
ILA
PALLM
AWD
LFCM
ALIP

Responsibilities

Answers phone calls from financial representatives, beneficiaries, attorneys and funeral homes and provide accurate information regarding claim requirements and amounts payable.
Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet.
Assign work to Life Examiners.
Working various reports to determine eligibility requests and finalize claims.
Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims.
Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
Processes incoming mail for new and pending claims.
Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports.
Follows up letters for Surrender Receipts and closing claims when received.
Sends correspondence of life insurance search requests.
Provides customer service by answering phones and providing information to the Client/Beneficiary, Financial Representative or Third Party as appropriate regarding initiating claim, questions of coverage and other information.
Utilizes multiple systems (including but not limited to LFCM, ILA, PALLM, ALIP & AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims and working other AWD Reports.
Communication skills to communicate with internal and external parties regarding claim needs.