Claims Processing Associate Sr-Life Health

COUNTRY Financial•Bloomington, IL

2d•$41,600 - $57,200•Hybrid

About The Position

COUNTRY Financial is seeking a Claims Processing Associate Sr-Life Health to join their team. This role involves answering phone calls and emails from various parties regarding life claims, utilizing multiple systems to gather and provide information, processing incoming mail, and completing daily claim-related tasks. The position plays a key role in supporting the organization's vision of enriching lives in the communities they serve.

Requirements

Typically requires High school diploma or GED and at least 2 years of customer service experience.

Nice To Haves

Experience with Expert system, ILA, PALLM, AWD, LFCM, ALIP.

Responsibilities

Answers phone calls from financial representatives, beneficiaries, attorneys, and funeral homes and provide accurate information regarding claim requirements and amounts payable.
Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet.
Assign work to Life Examiners.
Working various reports to determine eligibility requests and finalize claims.
Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims.
Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
Processes incoming mail for new and pending claims.
Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports.
Follows up letters for Surrender Receipts and closing claims when received.
Sends correspondence of life insurance search requests.
Provides customer service by answering phones and providing information to the Client/Beneficiary, Financial Representative or Third Party as appropriate regarding initiating claim, questions of coverage and other information.
Utilizes multiple systems (including but not limited to LFCM, ILA, PALLM, ALIP & AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims and working other AWD Reports
Communication skills to communicate with internal and external parties regarding claim needs.