Contract- Claims Payment

The Friedkin Group•Houston, TX

9d•Onsite

About The Position

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.

Requirements

High school diploma or general education degree (GED)
One to two years related experience and/or training.
Prior automotive/dealership, or similar industry experience highly preferred.
Candidates legally authorized to work in the United States, without Sponsorship.

Responsibilities

Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
Process payments for approved claims in accordance with company policies and established service level agreements.
Verify payment amounts, payee information, claim identifiers, vehicle details and required supporting documentation prior to payment issuance.
Research and resolve payment discrepancies, returned payments, duplicate payments, overpayments and coordinate appropriate resolution.
Serve as a primary contact for dealerships, repair facilities, vendors, customers, and agents regarding payment-related concerns.
Handle escalated inbound and outbound payment related inquiries from dealerships, customers, agents, and business partners, including delayed, missing, or discrepant payments and payment status requests.
Accurately document all interactions, research findings, and resolutions within designated systems.
Communicate payment status updates clearly and professionally to internal and external stakeholders.
Partner with Claims, Operations, Accounting, Customer Service, and vendor partners to resolve complex payment issues.
Support payment reconciliations, audit requests, and financial control activities.
Monitor payment queues and workload to ensure timely and accurate processing.
Identify opportunities to improve payment processes and enhance the customer experience.
Deliver exceptional customer service while handling escalated payment-related inquiries.
Utilize active listening, empathy, and problem-solving skills to de-escalate challenging situations, resolve payment concerns, and maintain positive relationships while meeting established service and quality standards.