Claims Operations Technician

CNA Insurance • Wyomissing, PA

12d

About The Position

Under general supervision, the Claims Operations Technician processes non-technical claim duties accurately and on time, using established procedures to complete routine activities and troubleshoot more complex issues. The role supports Property and Casualty (P&C) claims through regulatory, data, financial, and administrative processing, and provides day-to-day assistance with procedural and process questions.

Requirements

• High school diploma, GED, or equivalent experience.
• Ability to navigate multiple system applications.
• Knowledge of Property and Casualty insurance products and services.
• Ability to produce high-quality outcomes in a highly productive environment.
• Ability to evaluate claim-file information and carry out related tasks.
• Strong data-entry skills and attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening and customer-service skills.
• Ability to work independently.
• Ability to make sound judgments based on available information.
• Knowledge of Microsoft Office Suite and other business-related software.

Nice To Haves

• Some college is preferred.
• Typically, one to three years of experience in office operations is preferred.
• Typically, one to two years of experience in a Property and Casualty line of business is preferred.

Responsibilities

• Complete regulatory forms on time by evaluating claim information and provide claim adjusting staff with information from regulatory websites.
• Enter or correct claim-file data according to established requirements and procedures using multiple P&C claim systems.
• Process financial transactions, including bill payments, payment transfers, and cashier transactions, according to established procedures and guidelines.
• Collaborate with underwriting, insureds, claimants, providers, vendors, and claim adjusters to obtain and provide information related to claim support activities.
• Complete form letters and documents according to procedures or established requirements.
• May receive new claim notices, confirm coverage, and/or verify whether coverage applies to a claim.
• Serve as a day-to-day resource for procedural or process questions.
• Review and reconcile reports concerning claim data or financial transactions.
• May perform routine processing within designated authority on medical-only claims, following jurisdictional parameters.
• May complete special projects as necessary.

Benefits

• CNA offers a comprehensive and competitive benefits package intended to support employees’ and their family members’ physical, financial, emotional, and social wellbeing. Details are available in CNA’s Candidate Guide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED