Summer 2027 Intern - Claims Operations

American Family Insurance • Madison, WI

1d • $25 - $39

About The Position

The Claims Operations Intern supports initiatives that drive AI adoption, standardization, and value realization across the Claims organization. Working with business and technology partners, the intern helps identify, document, and promote high-impact AI use cases, develops prompt and use case inventories, and supports efforts to streamline repetitive work while following established governance and business controls.

The summer internship is a 10-to-14-week program that starts in mid-May and ends in August. Interns build their skills, explore career interests, gain exposure to different areas of the business, and have opportunities for networking and coaching. The role may be full-time in office or hybrid, depending on the selected candidate's location. Work locations include Madison, WI; Boston, MA; Denver, CO; Phoenix, AZ; Minneapolis, MN; St. Joseph, MO; and Keene, NH. New employees attend orientation during their first week, in person at the Madison headquarters or another core location, with virtual sessions possible depending on scheduling and availability. Travel may be up to 10%.

Requirements

• Must be a student at an accredited four-year college or university during the internship and graduating August 2027 or later.
• Must be pursuing a bachelor's, master's, or PhD degree.
• Major or program must align with the internship role.
• Strong analytical, problem-solving, and communication skills, including the ability to translate ideas into clear documentation and recommendations.
• Interest in artificial intelligence, process improvement, change management, and technology adoption.
• Candidates who may require visa sponsorship cannot be considered.

Nice To Haves

• Experience with Microsoft Copilot, ChatGPT, Microsoft 365 applications, or other AI-enabled tools is preferred.
• Preferred majors include Business, Management Information Systems, Data Analytics, Computer Science, Communications, Organizational Leadership, or a related field.

Responsibilities

• Develop an understanding of the business, corporate culture, and structure to support assigned work.
• Identify, document, and evaluate high-value AI use cases that improve efficiency and streamline business processes across the Claims organization.
• Support the development and maintenance of AI prompt libraries, use case inventories, and adoption resources to encourage consistent and effective use of AI tools.
• Collaborate with business partners to analyze repetitive work, recommend opportunities for standardization, and measure the impact of AI-enabled solutions.

Benefits

• Interns may be eligible for a one-time hiring bonus to assist with housing costs, depending on proximity to a company office location.
• Interns and contingent workers are not eligible for American Family Insurance Group benefits.

What This Job Offers

• Career Level: Intern