Claims Manager (Contractor)
About The Position
Instawork is seeking a Claims Manager to oversee workers' compensation, occupational accident, and liability claims as part of its Trust & Safety and risk management program. This role is crucial for identifying, evaluating, and managing risks that could lead to losses. The Claims Manager will collaborate with Legal, Trust & Safety, external partners, brokers, and insurance representatives to implement new programs, enhance existing ones, and advise management on rules and procedures. The position is ideally based in San Francisco but is open to remote U.S.-based candidates, requiring availability during Pacific Time business hours. Initially a contract role of 30-40 hours per week for up to 6 months, there is potential for conversion to a full-time, in-office position in San Francisco, CA.
Requirements
- 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims.
- Impeccably organized.
- Detailed and process-oriented.
- Thorough knowledge of insurance lines and insurance laws across the United States.
- Composed handling high-priority escalations.
- Excellent verbal and written communication.
- Ability to analyze, classify, and rate risks, exposures, and loss expectancies.
Nice To Haves
- Marketplace risk experience preferred.
Responsibilities
- Report, oversee, monitor, and investigate insurance claims across all jurisdictions.
- Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers.
- Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers.
- Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys.
- Participate in monthly claim reviews to steer claims towards resolution.
- Maintain organized, accurate records of all claims and supporting documentation.
- Provide regular updates to senior management on claims activity.
- Analyze claims data to identify trends and areas for improvement.
- Develop, implement, and improve scalable processes and training to build a best-in-class claims function.
Benefits
- Potential conversion to full-time employment.
- Potential for full benefits and equity if converted to full-time.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
