Claims Manager

Marsden Services•Minneapolis, MN

3d•Onsite

About The Position

Marsden Services, established in 1952, offers comprehensive facility services nationwide, including janitorial, security, HVAC, calibration, emergency response, and facility management. Our hiring philosophy emphasizes employee growth and success, investing in our team to support career development. The Claims Manager will direct and manage the implementation, development, and continuous improvement of company-wide Workers Compensation, additional casualty lines of insurance, leave administration, and return-to-work programs. This role aims to care for employees, minimize absenteeism, and reduce financial impact to the business.

Requirements

Bachelor’s degree in business administration, risk management, industrial relations, Human Resources or other related field.
Eight plus years related experience working with applicable laws, policies and statues governing GL, Auto, and Workers Compensation programs.
Experience in tough jurisdictions like CA, LA, and FL.
Strong communication skills, with the ability to present to multiple levels of management and staff.
Ability to write clearly and succinctly in a variety of communication settings and styles.
Ability to work with cross-functional business units and vendors to support the EHS/risk management program.
Strong project and program management skills.
Vendor management skills.
Critical thinking and ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
Ability to be a team player and be cooperative.
Strong working knowledge and ability to utilize various applications such as Microsoft Office applications (Excel, PowerPoint, Word).
Valid driver’s license.
Commitment to behave in compliance with the Company’s values and Code of Conduct.
Build a culture of work safety and lead by example with one’s own safe behavior.
Ensure one’s own compliance with the Company’s published Operating Standards.
Treat co-workers with respect and approach conflict with positive intent and professionalism.
Ask questions to understand why we do what we do and how we do it – champion change when improvements can be made.

Nice To Haves

Associate in Risk Management (ARM) Designation or Certified Risk Manager (CRM)
Stay current with changes in legislation and regulations in workers compensation, ADA, employment law, HIPAA privacy laws, state and federal leave laws.

Responsibilities

Oversee the GL, Auto, and Workers Compensation (WC) Program, including reserving practices, adherence to special handling instructions, and third-party vendor management by the Third Party Administrator (TPA).
Manage the daily and monthly financial process, approving all expenditures by the TPA and related program elements, and resolving discrepancies.
Assess, improve, and program manage work comp programs in monopolistic states.
Create reports and implement programs and audits to highlight Casualty program compliance and identify areas for improvement.
Conduct action-oriented quarterly claim reviews between TPA, Risk Management leadership, and broker.
Evaluate the performance of all parties involved in claims and identify areas for improvement.
Develop goals and objectives to enhance future claim reviews.
Manage the entire lifecycle of claims from intake to resolution, engaging appropriate internal and external parties.
Ensure compliance with OSHA reporting requirements, including recording, reporting, record keeping, logs, and filing.
Develop and implement audit procedures to ensure TPAs adhere to statutory performance measures.
Identify statutory noncompliance and develop/implement performance improvement plans.
Oversee the triage hotline for immediate medical attention to injured employees.
Oversee the national line of clinics for injury management.
Develop, implement, and oversee policies and procedures for the light duty/RTW program, ensuring compliance with applicable statutes, policies, and rules.
Develop and implement policies to maximize coordination and utilization of Marsden’s workforce.
Create and present training programs on compliance and reducing unscheduled absences.
Provide testimony and support to Human Resources, Legal, outside counsel, and TPA for employment and compliance issues.
Develop and implement training initiatives for employees, management, and external vendors.
Perform complex analyses of internal costs, review and evaluate incurred costs, schedules, and financial/statistical information.
Work with external actuarial partners to monitor loss runs and appropriate accruals.
Provide concise reports, supporting analytics, and recommendations to management.