Claims Manager

CorVel Career Site•Tampa, FL

16h•Hybrid

About The Position

The Claims Manager is responsible for the overall operation of a designated office. The Claims Manager participates in formulating and administering company best practices as well as developing long-term goals and objectives, analyzing costs, activities and operations, supporting the goals of the Claims Department and CorVel. This role is available for onsite, remote and hybrid work arrangements.

Requirements

Excellent written and verbal communication skills necessary for customer contact, negotiation, presentations, project management and personnel management
Effective quantitative, analytical and interpretive skills
Excellent leadership skills, with a demonstrated ability to motivate staff and obtain results through teamwork
Ability to function effectively under time constraints, consistently meet deadlines and handle multiple tasks in a demanding work environment
Ability to remain poised in stressful situations and communicate diplomatically via various communication channels
Computer proficiency and technical aptitude with the ability to utilize common computer applications
Strong interpersonal, time management, project management, and organizational skills
Maintain a high level of professionalism
Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ Compensation
Bachelor's degree or a combination of education and equivalent industry-related experience, with a record of steady advancement in Workers’ Compensation claims administration
Minimum of 6 years’ comprehensive workers’ compensation administration experience
Minimum of 2 years' recent supervisory or management experience
Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel

Nice To Haves

Self-Insured Certificate preferred

Responsibilities

Represents the company in a professional manner to both internal and external customers and clients
Directs the performance and development of the employees in their department
Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations
Utilizes jurisdictional expertise and knowledge of regulatory rules, statutes and procedures governing these jurisdictions to ensure compliance
Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies
Develops and oversees the implementation of common claim practices and procedures
Directs and controls the review and settlement of high dollar or potential high dollar claims, as well as any claims that are beyond the authority of subordinate claims personnel
Promotes operational efficiency, quality, and consistency by continuously improving processes, people and systems
Ensures compliance with CorVel’s policies and procedures
Ability to travel overnight and attend meetings
Additional duties as assigned