Claims Manager Auto Property Damage

Reserv • Atlanta, GA

3d • Remote

About The Position

As a Claims Manager at Reserv, you will be a working leader providing support to a Claims Director with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Requirements

• 10+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience.
• 5+ years of leadership experience with a preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Highly motivated and growth-oriented, impactful and influential.
• Knowledgeable claims professional with a track record of success in commercial auto claims adjudication.
• Strong leader with demonstrated ability to motivate, support, and teach a team.
• Tech-oriented with proven results leveraging technology and analytics.
• Passionate claims professional who cares about their team, the customer, and their experience.
• Empathetic leader who exercises empathy and patience towards everyone.
• Sense of urgency.
• Creative problem solver who challenges existing assumptions and finds ways of leveraging technology and team talents.
• Curious and decisive.
• Ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.
• Anti-status quo mindset and action-oriented.
• Communicative and understands the importance of phone communications.
• Sense of humor.
• Flexibility to switch from claims handling to coaching and feedback.
• Agile mindset and ability to pivot from focus to focus.
• Consistently dependable in achieving or exceeding goals and overcoming obstacles.

Responsibilities

• Overseeing work done within the Commercial Auto Claims adjusting staff.
• Leveraging technology and analytics to drive better efficiencies and performance.
• Balancing management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
• Implementing and maintaining best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Aligning team with client and customer expectations of the claims process.
• Serving as a resource for escalated claims.
• Fostering a positive work environment, promoting teamwork, and encouraging professional growth and development.
• Attracting, hiring, retaining, and providing a high level of training with the support of the rest of the leadership team.
• Preparing and presenting comprehensive claims reports, metrics, and analyses to clients and customers; advising clients on claim trends and loss mitigation.
• Being responsible for having direct reports.
• Being responsible for initial onboarding tasks / access and new hire cultural immersion.
• Serving as SME for first-line questions, escalations, roundtable discussions.
• Assisting with moderate reviews due to increased reserve and payment authority.
• Identifying topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees.
• Acting as Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment
• Feedback listened to for enhancement and improvement of adjuster and claims role challenges.
• Work toward reducing and eliminating all administrative work from an adjuster role.
• Fostering a culture of empathy, transparency, and empowerment in a remote-first environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed