Claims Manager, North America - Reinsurance

AXA•Stamford, CT

6d•Onsite

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As Claims Manager, you will lead a team of claim professionals responsible for handling reinsurance claims for North America, while providing technical advice and direction. You will be responsible for ensuring the quality and integrity of claim handling across the team and delivering market leading services to internal customers (senior management, underwriters, actuaries, finance etc.) and external clients (brokers and cedents). You will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives. You will collaborate with the Head of Claims for Americas and other Claims colleagues around the world to implement global claim strategies and best practices.

Requirements

Advanced experience in insurance or reinsurance claims.
Technical proficiency and diversity of technical knowledge across P&C lines of business and experience with managing large claims. Proficiency in casualty claims is required.
Comprehension of claims best practices and experience with case analysis, setting reserves and large loss reporting.
Proven record managing people, including professional development of direct reports, their goal attainment and conducting performance reviews.
Confidence in client facing role with cedents and brokers as auditor and company representative.
Verbal and written communication skills as well as proficiency with claim data systems.

Nice To Haves

Relevant industry designations (ARe, CPCU, RPLU, AIC, etc.) and/or JD a plus.
Flexibility to travel, as needed.

Responsibilities

Supervise, direct, coach, develop a team of P&C reinsurance claims professionals, including assessing performance and ensuring development plans are in place and actioned.
Oversee day-to-day activities of the team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
Review and approve referrals on P&C claims within specified authority levels. Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for the Americas and AXA XL Re Legal.
Managing pending of assumed reinsurance treaty and Facultative claims on Excess of Loss and Proportional contracts arising under a broad range of Casualty lines of business.
Understanding the reinsurance contracts and reviewing incoming and existing claims to verify coverage, evaluate exposure, post reserves, consider additional case reserves, and authorize claim payments within our industry leading service standards.
Utilize data and analytics to identify and evaluate casualty claims trends, providing insights to inform underwriting and reserving strategies.
Develop and maintain a regular and open channel of communication with underwriters and actuaries to keep them advised of developments on individual claims and accounts and provide insights on exposure change and emerging trends that could affect the portfolio and reserving.
Responding to the business needs of regional stakeholders - Underwriters, Actuaries and Senior management claims management to ensure exceptional claim support and customer service.
Build and maintain key client relationships internally and externally.
Perform reinsurance claim reviews on assigned portfolio, including assessment of cedent’s claim handling and reserving. Review claim files and conduct meetings with clients during the claim reviews and prepare claim review narrative reports.
Oversee claim reviews and timely preparation of claim review reports by team members.
Seek ways to drive continuous improvement.