Claims Investigator - Full Time

CoventBridge Group • Los Angeles, CA

2d • Remote

About The Position

CoventBridge Group is seeking a Claims Investigator to join their team. This full-time role involves uncovering the truth behind claims by using investigative instincts, field experience, and attention to detail to ensure accuracy and fairness in claim resolution. The company is a global leader in full-service investigations.

This position is based in Los Angeles, CA. CoventBridge is not considering candidates who require visa sponsorship.

Requirements

• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Demonstrate at least 1 year of field investigations experience, including face-to-face statements and report writing.
• Travel across multiple states as needed to complete case assignments.
• Investigate claims related to product, auto, general liability, Workers’ Compensation, disability, life insurance, and contestable death cases.
• Adapt to variable schedules — including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Equip yourself with a digital recorder, laptop (Windows OS), and necessary investigative tools.
• A minimum of 3-5 years of Claims, SIU, or adjusting experience.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Strong report writing skills.
• Understand investigative processes, insurance law, and claim procedures.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Responsibilities

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Manage time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet CoventBridge’s quality standards.
• Perform scene investigations, background checks, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Benefits

• Home-based work and flexible scheduling
• Competitive pay with monthly vehicle allowance
• Paid time off
• Company fuel card and company-issued cell phone
• Medical, Dental, Vision plans
• Employer-paid Life, LTD, STD insurance
• 401(k) with company match
• Travel and report writing compensation
• Licensing fees paid by company
• Paid ongoing career advancement training
• Expense reimbursement with minimal out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees