Claims Intake Specialist ( Remote)

First Acceptance • Arkabutla, MS

12h • Remote

About The Position

The Claims Intake Specialist is the customers’ first line of contact and is responsible for accurately directing incoming communication or completing the first notice of loss process for a claim. The position ensures that all relevant information is captured for further processing and entered accurately and timely.

Requirements

• Requires a high school diploma or equivalent education.
• Must have proficient and accurate data entry and typing skills.
• Proven success working in a fast paced, task driven work environment.
• Ability to multi-task, be adaptive to change, and remain flexible to shift between assignments.
• Excellent written and verbal communication skills; Bi-Lingual with fluent Spanish ability required in certain positions.
• Ability to build rapport and deepen relationships with team members and customers.
• Ability to work effectively in a team environment.
• Computer competence in Microsoft (Office, Excel, Word, etc.); computer literate with the ability to learn insurance-related computer programs and functions.
• Time management, prioritization, and organizational skills.
• Strong attention to detail, excellent communication skills, and a proven track record of working with insurance claims or related fields in a fast-paced task driven work environment.
• Commitment to First Acceptance’s company values.

Nice To Haves

• Experience in customer service, data entry, or an administrative role is preferred.

Responsibilities

• Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information.
• Assists customers by directing the calls or completing the first notice of loss process.
• Obtains and inputs information relating to accidents for new claim creation.
• Enters claims received via mail, email, and faxes into the computer.
• Ensures accuracy of first notice of loss entry.
• Provides excellent customer service.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED