Claims Helper (Multiple Positions Available)

ChangeMakers•Winnipeg, ON

16h•CA$60,000 - CA$65,000•Remote

About The Position

Castlemain helps people understand, access, and engage with class action settlements and community programs. Their work focuses on supporting claimants with trauma-informed, culturally grounded communications, backed by expert project management and community-focused care. They partner with law firms, governments, Indigenous organizations, and administrators on national programs. Communication and community support are designed to respect the dignity of community members and support the wellness of everyone involved. Castlemain has over 200 team members, many of whom are Indigenous, and delivers services in English, French, and several Indigenous languages. This role will be largely dedicated to the Federal Indian Hospitals Settlement. Castlemain's role in implementing the Federal Indian Hospitals Claimant Support Program is to provide navigational supports to Class Members in the Claims Process. Their objectives are to ensure every Claimant has the opportunity to access, understand, and respond to the Settlement Agreement notice, and receive the necessary assistance for completing and submitting their claims. They are also dedicated to ensuring Claimants are well-informed about the wellness support and resources available to them. This is a permanent, full-time opportunity to support Castlemain’s delivery of the Indian Hospitals Settlement over the next three years, with ongoing opportunities to contribute to future Castlemain programs.

Requirements

3+ years of experience working with Indigenous peoples and/or communities.
Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
Ability to travel across Canada; travel may be up to 30% of the role, with individual trips of up to 7-10 days in duration.
The ability to build relationships and trust with class members and communities to ensure clear communication is delivered.
An understanding the governance structure of Indigenous communities.
An intermediate understanding of technology and various online platforms.
Ability to access your local airport and possible nearby work locations.
Access to a quiet, private workspace with reliable internet.

Nice To Haves

Bilingual proficiency in French and English is an asset.
Fluency in Indigenous languages (Inuktitut or Inuinnaqtun) is strongly preferred to support claimant communities.
Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.

Responsibilities

Support Class Members, both virtually and potentially in-person, with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe.
Collaborate and work closely with other Claims Helpers to ensure supports are being received in the most appropriate way.
Collaborate with other Claims Helpers on the team to fill any potential gaps in support being offered.
Develop relationships with local and surrounding communities, organizations, and community members.
Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
Assist Claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services.
Ensure Class Members understand the Claims Process and milestones of the settlement.
Participate in multiple training sessions, including e-courses, de-briefings, and self- directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the Settlement Claims Process.
Able to adapt to new changes and pivot when needed.