Claims Expediter

Auto-Owners Insurance • Lansing, MI

17h • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Claim Expediter. The position requires the person to: Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines. Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim Representative. Examples of such circumstances would include coverage questions, denials, complaints, etc. Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation or salvage. Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives. Use computer based information for reference, enter information into computer systems, and develop specialized habits related to assigned work. Responsible for performing support staff functions. Study and obtain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within time prescribed by the Company or statute.

Requirements

• High school education or its equivalent is preferred
• Experience in customer service
• Above average communication skills (written and verbal)
• Ability to work in the U.S. without current or future sponsorship

Responsibilities

• Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines.
• Acquire knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim Representative.
• Answer customer inquiries related to pending or unresolved claims.
• Assist in handling subrogation or salvage.
• Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives.
• Use computer based information for reference, enter information into computer systems, and develop specialized habits related to assigned work.
• Perform support staff functions.
• Study and obtain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within time prescribed by the Company or statute.

Benefits

• Merit-based work-from-home program
• Structured training program
• Employee mentoring
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees