Entry Level Claims Examiner

Zurich Insurance Group • Stevens Point, WI

8d • Hybrid

About The Position

Travel Guard is seeking an Entry Level Claims Adjuster in Stevens Point, WI. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed. In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 15-25 days while maintaining clear communication with stakeholders. Provide exceptional customer support to claimants throughout the claims process.

Requirements

• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for details, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment

Responsibilities

• Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 15-25 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

Benefits

• Hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Comprehensive onboarding experience
• Continuous professional development
• Supportive work environment that empowers growth at every stage of your career.
• Regular annual and personal leave benefits
• Volunteer leave
• Comprehensive paid parental leave scheme
• Competitive high-deductible health plan
• EAP programs
• Access to health and well-being activities
• 401(k) program with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed