Examiner

State of North Carolina•Wake County, NC

4d•Hybrid

About The Position

The Claims Examiner works in the Office of Victim Compensation Services within the North Carolina Department of Public Safety. The position responds to frequent inquiries from claimants, care providers, management, and the public about individual claims and program requirements. Its primary purpose is to determine whether expenses submitted under the Crime Victims Compensation Program are eligible for compensation, which requires extensive knowledge of program guidelines and review of complex bills. The Office of Victim Compensation Services administers the Crime Victim Compensation and Rape Victims Assistance programs. The Crime Victim Compensation Program reimburses eligible North Carolina crime victims for certain medical expenses and lost wages resulting from violent crimes. The Rape Victim Assistance program provides free forensic medical examinations for victims of rape or other sex offenses. The office also provides information and direct services under state statutes and department policy, conducts training and outreach, and develops victim service policies, procedures, and programs. This is a full-time position working 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. It qualifies for part-time teleworking and includes State benefits.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.

Nice To Haves

Experience working with NCGS Chapter 143B-1200 and/or NCGS Chapter 15B.
Experience working with state and/or local victim services.
Experience writing reports and/or correspondence.
Experience conducting internal audits, including compliance, operational, information systems, financial, performance, fraud, waste or abuse investigations, and/or special reviews.

Responsibilities

Determine the eligibility of compensable expenses submitted under the Crime Victims Compensation Program.
Respond to inquiries from claimants, care providers, management, and the general public about specific claims and programmatic issues.
Provide direct services to adult and child victims of violent crimes in accordance with the powers and duties of the Crime Victims Compensation Division.
Establish and maintain a resource network with health care and human services organizations.
Establish and maintain a directory of service agencies that assist victims of violent crimes.
Implement data collection and processing to provide timely and accurate information for the Department, law enforcement and other public agencies, the media, and the General Assembly.
Communicate directly with individuals within the organization, including the Director, Commission Members, and Legal Staff.