Claims Examiner II

Brown & Brown Insurance•Carmel, IN

2d•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Claims Examiner II to join our growing team! The Claims Examiner II manages designated high priority accounts and psychological and concussion claims. The Claims Examiner II serves as a mentor to those within the Claims Department.

Requirements

Proficient with Microsoft, Windows, Excel, IVOS, etc.
Exceptional telephone demeanor.
Ability to maintain a high level of confidentiality.
3 – 5 years’ experience in similar position.

Nice To Haves

Insurance and/or Industry certification or designation (preferred).
Associate’s or Bachelor’s degree in business, financial related discipline, or Human Resources (preferred).

Responsibilities

Handle lost time and medical only claim assignments.
Maintain a claim inventory as deemed appropriate by management, approximately 50 open claims at any given time.
Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment.
Make timely contact with members, injured workers, agents, providers, attorneys, etc.
Investigate claim with phone interviews/emails and obtain appropriate documentation.
Evaluate exposure and adjust reserves as required.
Conclude claim processing in accordance with company standards.
Handle lost time and medical only claim assignments with very minimal degree of supervision.
Meet with members, agents, injured workers, attorneys, etc. as deemed necessary.
Provide training and act as a mentor for members and other claims personnel.
Complete special projects as assigned by the Claims Leader.
Travel to annual workers compensation conference and/or attend educational seminars.
Pursues a course of personal, professional development.
Maintain and uphold a high standard for customer service.