Claims Examiner II, Property

Markel•Tampa, FL

19d•$58,500 - $121,900

About The Position

The Claims Examiner II, Property, investigates, evaluates, negotiates, and settles assigned claims by collecting and analyzing information in accordance with applicable policies and contract provisions. The role typically handles claims of average complexity and low-to-moderate exposure. It makes decisions within delegated authority and works under the general direction of a manager. The examiner confirms and analyzes coverage, communicates coverage positions, drafts coverage letters independently, investigates loss facts and damages, evaluates liability and insured exposure, sets or recommends reserves, and negotiates settlements with claimants. The role uses a diary system to manage open issues and support timely claim resolution, identifies potential subrogation and fraud, prepares reports, and provides timely service to internal and external customers throughout the claim lifecycle. It may also involve special projects, assistance to team members, and travel to industry conferences or meetings if required.

Requirements

Bachelor’s degree or equivalent work experience.
At least two years of claims-handling experience, or an equivalent combination of education and experience.
Must have or be eligible to receive a claims adjuster license.
Successful completion of basic insurance courses or an industry designation such as INS, IEA, AIC, ARM, SCLA, or CPCU.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Strong organization and time-management skills.
Intermediate skills with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
Ability to work in a team environment.
Strong desire for continuous improvement.
Ability to travel to industry conferences or meetings if required.
U.S. work authorization is required; Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Advanced degree or focused technical degree.
Knowledge of the insurance industry or claims handling.
Successful completion of two years as an Associate Claims Specialist.

Responsibilities

Handle claims that are typically low to moderate in exposure.
Confirm claims coverage by reviewing policies and supporting documents; analyze coverage and communicate coverage positions.
Draft coverage position letters independently.
Use appropriate investigation, claims-handling, and settlement techniques to achieve cost-effective and timely resolution.
Obtain, review, and analyze documentation, policy provisions, and other records.
Conduct, coordinate, and direct investigations into loss facts and the extent of damages.
Evaluate coverage, liability, and damages to determine the insured’s exposure.
Set reserves within authority or recommend reserve changes to the manager.
Use a diary system to proactively resolve outstanding issues and ensure timely claim processing and closure.
Negotiate and settle claims directly with claimants.
Prepare reports by collecting and summarizing information.
Participate in special projects or assist other team members as requested.
Meet service-level agreements, initiate timely contact with appropriate parties, and respond to inquiries according to company policy and procedures.
Identify subrogation opportunities and potential fraud and make appropriate referrals.
Provide strong customer service to internal and external customers.

Benefits

Multiple health insurance plan options for full-time employees.
Multiple dental insurance plan options for full-time employees.
Multiple vision insurance plan options for full-time employees.
Optional life insurance.
Disability insurance.
AD&D insurance.
401(k) with employer match contributions.
Employee Stock Purchase Plan.
Paid time off (PTO).
Corporate holidays and floating holidays.
Parental leave.
The position may be eligible to participate in the Company’s annual incentive plan.